FAQ's

1. What materials are your jewelry pieces made of?

Our jewelry is crafted using high-quality materials such as sterling silver, stainless steel, and white gold. Each piece is carefully selected to ensure durability and lasting beauty.

2. How do I care for my Gracefully Her Jewels pieces?

  • Sterling Silver: To maintain its luster, clean with a soft cloth and store in a dry place. Avoid contact with harsh chemicals.

  • Stainless Steel: Wipe gently with a soft cloth after each use to remove oils and sweat. Store in a cool, dry place.

  • White Gold: Clean with a mild detergent and a soft brush, rinse thoroughly, and pat dry with a soft cloth.

3. Do you offer international shipping?

No, we do not offer international shipping at this time. We are looking forward to in the morning. 

4. How long will it take to receive my order?

Orders typically ship within 5-10 business days. Once shipped, domestic orders usually arrive within 3-5 business days, while international orders may take longer.

5. What is your return and refund policy?

We offer a 30-day return policy for unworn items in their original packaging. Please refer to our Return & Refund Policy for detailed information.

6. Can I customize or personalize my jewelry?

At this time, we do not offer customizations or personalizations. However, we are constantly updating our collections, so stay tuned for new designs!

7. Do you have a physical store where I can try on jewelry?

Gracefully Her Jewels is primarily an online store. However, we occasionally participate in pop-up events. Follow us on social media to stay updated on our latest events and locations.

8. How can I contact customer service?

We're here to assist you Monday through Friday, 9 AM - 5 PM EST.

9. Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrap option at checkout.

10. Are your pieces hypoallergenic?

While we strive to offer hypoallergenic options, not all of our pieces are guaranteed to be hypoallergenic. We recommend checking the product descriptions for more information on specific materials used.